Rates and Reservations: Rates are subject to change without notice. Our base rate is $185 a night. If you receive Jubilado discounts, you must call us to get the discount and you will get the discount on the base rate, doesn’t matter which room you choose. Rates and reservations are not guaranteed until you have been sent a confirmation. Full payment is due upon arrival.

Check-In: 2 PM to 5 PM (office closes at 5) We want to be available to greet you so your arrival time is important. If we are unable to be here, we will send you self check-in info. If checking in after 5, please let us know so we can help with your check-in.

Check-Out: 11 AM on the day of departure or by prior arrangement. If arriving later than 5 PM or earlier than 2 PM, you must contact us to make arrangements.

If you arrive before check-in time and your room is available, you may check in early. If you arrive before check-in time and your room is unavailable, you may store your luggage in the hotel lobby. If you need at late checkout this can sometimes be accommodated however, if you have not checked out by 1:00 pm there is a fee of 1/2 a night’s stay. If you have not checked out by 2:00 pm there is a fee of 1 full night stay.

Making Your Reservation: Prior to arrival, please whatsApp a copy of the registered guest passport or ID card. Reservations can be made online with a deposit or by paying in full. If paying online by deposit, half of the balance is required. If paying with a credit card at time of arrival, there is a 5% bank fee added to total amount owed. You will be sent a WhatsApp message with important information, so cell phone number is required.

Holidays: A minimum stay of 3 nights is required over holidays.

Children: Our goal is to hold a safe QUIET home for EVERYONE. Therefore, we only allow children over the age of 12 at Lula’s when accompanied by responsible adults. Families with children should book the queen plus room for the extra bed. Any damages will be billed to registered adults at full replacement cost, which is at the sole discretion of Hotel Lula’s. Children between ages 12-17 must be under the constant supervision of their guardians. Do not leave your children unattended at any time. No children under age 17 are permitted to stay in a room without an adult. Hotel Lula’s staff will not be responsible for the supervision of children.

Breakfast: Breakfast is served between 8:00 and 10:00 am daily. If you are traveling early, please let us know so we can make your breakfast earlier if needed. Please let us know at the time of reservation if you have any special dietary needs.

Smoke-free: For the comfort of other guests there is no smoking inside the Bed and Breakfast or on the patios. All smoking (Includes vapes) needs to be outside on the street. Candle, incense, essential oils (diffusing, vaporizing, etc.) are also prohibited.  These items and activities will be treated as smoking, a fine accessed, and the guest will be evicted with no refunds. There will be a $350 cleaning fee for smoking in rooms.

Pet-free: No pets allowed, but you are welcome to share ours. :)

Damage and Liability: Hotel Lula’s endeavors to keep the premises safe, clean and in good repair and therefore reserves the right to charge guest for missing or damaged items at the sole discretion of Hotel Lula’s.

When you book a reservation you agree to indemnify and hold harmless the owners, staff and associates of Hotel Lula’s for damages or injuries incurred by you or other guests misuse, wrongdoing, or impaired physical abilities on or around the premises.

Violation of the laws and ordinances of Panama and Bocas Del Toro or the policies and rules of Hotel Lula’s will result in immediate eviction without refund.

Before Arrival: Our guests must have their own cancellation, medical, baggage, personal liability, and personal property insurance before they arrive.

We are not responsible for the weather, acts of nature, flight delays, flight schedules, mistakes, or decisions to change your original reservation. Thank you for understanding!

Cancellations: We are a small 6 room Bed and Breakfast so cancellations affect us greatly. The cancellation is free of charge 7 days prior to the date of arrival, after this time we charge you 100% the room rate as cancellation fee.

Payment: We accept Venmo, PayPal, and Credit Cards, but we prefer US cash. Payment is required in full upon arrival. Bocas is a cash island and we prefer cash. However, if it is necessary, we can accept PayPal or a credit card as payment but you will be charged an additional 5% processing fee of the amount due.

Any additional charges incurred during your stay must be paid in cash. Gift certificates cannot be booked online, please contact us for room availability. 

Courtesy to fellow guests

For the general safety of the guests, unregistered visitors will be greeted in the hotel lobby area, and are not permitted upstairs. Bringing strangers upstairs is dangerous to you, other guests and staff.

Quiet hours are between 10 PM and 7 AM.

Hotel Lula’s provides a common area balcony and kitchenette. We ask that you clean up after yourself and halt all exterior noises at 10:00 PM.

We foster an atmosphere to relax and converse with fellow travelers. Stereos should be reserved for the beaches and loud music will not be tolerated. Any violation of this policy will result in a non-refundable early departure.