Policies


Rates and Reservations
Rates are subject to change without notice. Rates and reservations are not guaranteed until you have been sent a confirmation.

Cancellation/ Changes

We are a small 8 room Bed and Breakfast so cancellations affect us greatly.
If your reservation is made less than 60 days prior to your arrival, you have 72 hours to make changes or a cancellation. After the 72 hour window, the following policies apply:
Cancellations made 60 days before arrival will not be charged. If you cancel 31-59 days before your reservation, you will be charged 50% of your entire reservation. If you cancel 30 days or less before your reservation, your will be charged for the entire reservation .
Cancellations made after the 30 day window will be charged for the entire reservation as it may be difficult for us to fill the room. No refunds are offered for early departures.
Please note, if you are making changes/amendments to your reservation less than 30 days before arrival, you are still responsible for the full payment of your original committed reservation, as it becomes harder for us to re-book the room on late notice.
We are not responsible for the weather, acts of nature, flight delays, flight schedules, mistakes or decisions to change your original reservation. Thank you for understanding!

Check-In/Checkout

Check-in time is at 1:00pm/Checkout time is at 11:00am. If you arrive before check-in time and your rooms is available, you may check-in early. If you arrive before check-in time and your room is unavailable, you may store your luggage in the hotel lobby.

Payment

Payment is required in full upon arrival. Bocas is a cash island and we prefer cash. However if it is necessary, we can accept a credit card as payment (through PayPal) but you will be charged an additional 5% of your entire reservation. Any additional charges incurred during your stay must be payed in cash.

Holidays
A minimum stay of 3 nights is required over holidays. Violation of the Cancellation/Changes Policy results in a charge of  the entire reservation.

Children
Children are welcome when accompanied by responsible adults. Any damage will be billed to registered adult at full replacement cost, which is at the sole discretion of Hotel Lula’s. Children must be under the constant supervision of their guardians. Do not leave your children unattended at any time. No children under age 17 are permitted to stay in a room without an adult.

Hotel Lula’s staff will not be responsible for the supervision of children.

Damage and Liability
Hotel Lula’s endeavors to keep the premises safe, clean and in good repair and therefore reserves the right to charge guest for missing or damaged items at the sole discretion of Hotel Lula’s.

When you book a reservation you agree to indemnify and hold harmless the owners, staff and associates of Hotel Lula’s or Bocas Surf School for damages or injuries incurred by your or other guests misuse, wrongdoing or impaired physical abilities on or around the premises.

Violation of the laws and ordinances of Panama and Bocas Del Toro or the policies and rules of Hotel Lula’s and Bocas Surf School will result in immediate eviction without refund

Courtesy to fellow guests

For the general safety of the guests, unregistered visitors will be greeted in the hotel lobby area, and are not permitted upstairs.

Quiet hours are between 10 PM and 7 AM.

Hotel Lula’s provides a common area balcony and kitchenette. We ask that you clean up after yourself and halt all exterior noises at 10:00 PM.

We foster an atmosphere to relax and converse with fellow travelers. Stereos should be reserved for the beaches and loud music will not be tolerated. Any violation of this policy will result in a non refundable early departure.